Back to Top


Personal Information

Mark Rash
Knoxville, TN 37909


I always want to use my educational background, professional experience, and personal love of learning to design and develop effective learning solutions that exceed the needs of both the learner and the organization. I always want to be learning and growing - and helping others do the same.

Technical Competencies

  • Advanced skills in developing
    • e-learning courses using Adobe Captivate, Articulate Storyline 360, Custom HTML5, Articulate Studio, Microsoft PowerPoint
    • instructional & performance support materials such as job aids, participant guides, instructor guides using Microsoft Office, Adobe InDesign
  • CompTIA A+ and Network+ certified
  • Strong knowledge of HTML5, CSS, JavaScript, Bootstrap 3 & 4, jQuery, and SCORM
  • Strong multimedia development skills in Adobe Creative Cloud applications, including After Effects, Photoshop, Illustrator, InDesign, and Audition
  • Skilled in both instructional design and development


Master of Arts in Education / Instructional Technology - Virginia Tech - 2011

  • 4.0 GPA
  • Concentration in Instructional Technology
  • Member of the Honor Society of Phi Kappa Phi

Bachelor of Business Administration / Information Technology - Colorado Technical University - 2007

  • 4.0 GPA
  • Concentration in Information Technology

Work Experience

Jul 2019 - present   |   Instructional Designer   |   The University of Tennessee   |   Knoxville, TN

  • Consult with faculty needing guidance in course development
  • Implement and lead workshops for faculty focused on course design and delivery best practices
  • Guide faculty in the creation of compelling course content and engaging learning strategies
  • Assist with Learning Management System (LMS) and other course delivery technologies
  • Apply accessibility and Universal Design for Learning (UDL) principles and best practices
  • Actively guide and support faculty in LMS best practices
  • Work independently and collaboratively on instructional projects as assigned
  • Research, learn, and teach new technologies, as appropriate
  • Use various technological tools, including:
    • Canvas LMS
    • Zoom
    • Articulate 360
    • Adobe Creative Cloud applications
    • Camtasia Studio
    • Mac and Windows
    • Custom HTML5 solutions for learning

Mar 2014 - Jun 2019   |   Instructional Designer   |   ORAU   |   Oak Ridge, TN

  • Design and develop e-learning multimedia applications and instructor-led training materials for various government institutions, including the U.S. National Library of Medicine (part of the National Institutes of Health), Centers for Disease Control and Prevention (CDC), and Nuclear Regulatory Commission (NRC)
  • Primary audiences include public and occupational health practitioners, medical librarians, health physics trainees, community-based organizations, and the general public
  • Implement and manage the Learning Management System (TopClass) and SCORM-compliant materials
  • Use various technological tools, including:
    • Adobe Captivate
    • Bootstrap and other JavaScript/jQuery-based tools
    • HTML5
    • Adobe Creative Cloud apps
    • SCORM

Oct 2007 - Feb 2014   |   Instructional Designer   |   OfficeMax   |   Bristol, VA

  • Design and develop both e-learning and instructor-facilitated instructional materials for a corporate environment
  • Primary audience in a call center environment, but also supporting corporate, field sales, and retail stores
  • Create and maintain sections of the call center intranet system, primarily consisting of online instructional materials and process documentation
  • Use various technological tools, including:
    • Flash
    • ActionScript
    • XHTML
    • JavaScript
    • Photoshop
    • Illustrator
    • Articulate Studio

Oct 2006 - Oct 2007   |   National Account Coordinator   |   OfficeMax   |   Bristol, VA

  • Support field and telephone sales force by establishing and maintain national accounts

Jun 2000 - Oct 2006   |   Accounts Receivable   |   OfficeMax   |   Bristol, VA

  • Perform Cash Application responsibilities, including posting customer payments and supporting Financial Services
  • Perform A/R Admin responsibilities, including posting and reconciling deposits, performing journal entries, assisting with balancing the unapplied cash account, and supporting the A/R management team
  • Develop tools and solutions to complex business problems
  • Streamline departmental documentation
  • Assist other associates to help develop competencies

Dec 1998 - Jun 2000   |   Order Entry Rep   |   OfficeMax   |   Bristol, VA

  • Key fax and mail orders into the order entry system
  • Consult with customers to resolve minor order issues